Shipping policy

Shipping Policy

BASIC PLANE products are made to order. Please allow time for your order to be produced before it ships.

Production & Fulfillment

Orders are typically produced and prepared for shipment within 2–4 business days. Business days are Monday through Friday, excluding holidays.

Occasionally, production may take longer due to product availability or other fulfillment circumstances.

Shipping & Delivery

Shipping time begins after your order has completed production and has been handed off to the carrier.

Shipping rates are calculated and displayed at checkout based on your delivery location.

Estimated delivery dates shown during checkout are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Tracking

When tracking information becomes available, it will be provided with your order shipment confirmation.

Please allow time for tracking information to update after your order has been handed to the carrier.

Lost Packages

If your package appears to be lost in transit, please contact us with your order number so we can investigate the shipment and determine the appropriate resolution.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to sender because of an incorrect or incomplete address, delivery refusal, or another issue outside our control, additional charges may apply to reproduce or reship the order.

If you notice an error in your shipping information after placing an order, contact us as soon as possible. Because orders are submitted for production automatically, we cannot guarantee that an address can be changed after an order has entered fulfillment.

Delivery Issues

If tracking shows your package as delivered but you have not received it, please contact us so we can review the shipment and determine the appropriate next steps.